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NO SMOKING IN VILLA INTIMASEA! · Smoking is not allowed in Villa Intimasea. Guests may smoke outside on the balconies or on the grounds. Guests who smoke indoors at Villa IntimaSea will be charged a fee of $250 plus $150 per contaminated room to cover the cost of cleaning such room(s). We are serious about this - one of our owners is asthmatic and cannot stay in a room in which people have been smoking. Obviously, no drugs or hazardous materials are allowed on Villa property. PAYMENT POLICIES · Reservations and Confirmation: A 50% deposit of gross rental plus the U.S. Virgin Island's hotel tax (10%) is due 15 days after verbal confirmation of the reservation. When deposit is received, a written confirmation will be mailed, emailed, or faxed. · Payment Methods: We accept Visa, MasterCard, American Express, Discover, Check & Money Order
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Final
balance is
due 60 days prior to travel date.
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Mailing address for payments: · Damage Deposit: A $1,000 damage deposit is required. This is to be paid by a separate check at the same time as the 1st rental payment is due and will be held until all charges are cleared (generally 30-45 days). If paying with a credit card, the processing fee will be deducted from your security deposit. · Capacity of Villa: The total number of guests permitted in the Villa anytime is restricted to the number of guests who have been scheduled and who have paid. If additional guests stay over the number scheduled, $250 per additional guest will be charged, part of which may be taken from the deposit. o The standard capacity of the Villa is 8. CANCELLATION POLICIES
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In the
event you cancel your reservation for any reason, you
are still responsible for your full rental amount
unless a replacement rental is obtained for Villa
IntimaSea.
Should you cancel for any reason and if we ARE able to
find a replacement rental, we will refund whatever you
have paid prior to the cancellation less 15% of the
full rental rate as a service charge. If you cancel
less than 90 days before your reservation date, the
service charge will be 25% of the full rental rate. · Trip Cancellation Insurance: We strongly recommend that you purchase trip cancellation insurance. No shows, late arrivals, changes in the number of persons in your group after arrival, and early departures are all non-refundable. No refunds will be granted unless there is a serious problem with the Villa that cannot be fixed in 24 hours. HURRICANE POLICY · Hurricane season is from June 1 – November 30. If a hurricane is threatening the island during your stay, we reserve the right to ask you to depart early. The guest is responsible for all additional charges related to any act of nature. In the event of a hurricane or any natural disaster during you vacation, the staff will assist in any way possible, but is not responsible for anything that may result. · Traveler’s Cancellation Insurance is STRONGLY ADVISED, as there is no refund for weather, or any acts of nature. Retained monies will be credited toward a future reservation for the same villa if completed within 6 months. If you must evacuate the villa prematurely, the prorated value will be credited toward future travel at the same property within 1 year of evacuation date.
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Travel Insurance Companies (provide for convenience only, no recommendation is made regarding any insurance company):
· Smoking is not allowed in Villa IntimaSea. Guests who smoke indoors at Villa St. John will be charged a fee of $250 plus $150 per room to cover the cost of cleaning "contaminated" room(s). · Phone Calls: Local calls are free, and you do not need to use an area code. For long distance calls, guests are to use their own credit card; if any long distance calls are charged to the house number, the cost will be deducted from the deposit before it is returned. · Damage to the Villa or Furnishings: Guests are asked to treat the Villa and its indoor and outdoor furnishings with care, as in their own home. Much furniture in both villas is new. Guests are expected to use coasters on the furniture and not to place heavy or rough items on the furniture. In bedrooms, keys and hard/sharp objects should be placed on the mats on the dressers set there for that purpose. If furniture or furnishings get broken or missing, or if there is damage beyond normal wear and tear to the Villa or its furnishings, we will deduct from the deposit an amount that will allow us to replace the broken/damaged/missing item. · Keys: We provide keys upon arrival at the villa. All keys must be returned at the end of the stay. Lost key's result in a $25 charge to the guest for each set of lost keys. · Pets are not allowed in Villa IntimaSea. · Orderliness of the Villa: Generally, new guests arrive a few hours after "old" guests depart. This means that cleaning and getting the Villa ready for the new guests must be done quickly. Hence, guests are asked to leave the Villa in an orderly manner. Please load the dishwasher with dirty dishes and run it as you leave. Please leave used linens in the bedrooms. Rearranging the furniture or removing any items from the Villa is prohibited. Guests will be charged for broken or missing items, and will be charged an additional fee for cleaning if the Villa is left in a state that requires additional cleaning or repairs. · Your Security Deposit LESS ANY EXTRA CHARGES will be returned to you as soon as the telephone bill is received and cleared for the period in which you stayed in the Villa; any deductions will be explained. LIABILITY Villa IntimaSea,
LLC assumes no liability for property loss or damages,
nor liability for injury, accidents, or delays to
guests. Furthermore, guests are responsible for Villa
IntimaSea during occupancy, and must lock the Villa's
windows and doors securely when not on the premises,
and must conduct themselves in a judicious and
responsible manner. ARRIVING AND LEAVING VILLA INTIMASEA · Check-in time is 3:00 pm or later. · Check-out time is 10:00 am or earlier. · Information about ferry schedules can be obtained online at www.st-thomas.com/week/ferries.html. · The passenger ferry runs from Red Hook on St. Thomas to Cruz Bay and back. The first boat leaves Cruz Bay at 6:00 and 7:00 am. The first boats leave Red Hook at 6:30 and 7:30 am. Then, boats leave every hour on the hour both ways. The last boat leaves Cruz Bay at 11:00 pm, and Red Hook at midnight. The ferry takes about 15 to 20 minutes. · There are also two car ferries that run from Red Hook to Cruz Bay every half hour starting at 6:15 am and ending at 7 pm. (Please recheck this schedule information for schedule changes.) · The passenger ferry also runs from Downtown St. Thomas (Charlotte Amalie) to Cruz Bay and back; the trip takes about 45 minutes in each direction. The first of these ferries leaves Cruz Bay at 7:15 am; the last at 3:45 pm. (Check schedule for details). The ferry schedules change so please check the information online. · Information about ferry schedules can be obtained online at www.st-thomas.com/week/ferries.html. · Our Villa Manager will meet you at the ferry dock when you arrive on St. John. Please contact the Villa Manager with information about your arrival time on St. Thomas or other arrangements so she/he can meet up with you to give you the key to the Villa, explain procedures, etc. Please see below the Villa Manager's contact information. HOUSEKEEPING AND SERVICES AT THE VILLA · Villa Manager Jason Corley is on call if assistance is needed or a problem occurs. His phone number is (340) 693-8485 or (800) 283-1746.
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What
is provided at the Villa? · Garbage Removal: Unless otherwise noted in the villa, guests are expected to remove their garbage from the villa and take it to the nearest dumpster daily, which your Greeter will point out to you upon your orientation. This is a necessary part of living in the Tropics. Failure to remove garbage upon departure will result in a minimum $50 charge to the guests. · Service/Repairs: From time to time, maintenance personnel must stop by the Villa to make repairs. Every effort is made NOT to disturb guests, but on rare occasions a repairman must enter the Villa when guests are there. If a maintenance problem is noted, please inform the Villa Manager immediately. Every attempt will be made to repair the problem promptly; however, please remember that some parts must come from "off island" and can result in delays. · Pool Service and Grounds Maintenance: Pool service and grounds maintenance occurs weekly. · Power Outages: Occasionally, St. John suffers from power outages. Should this occur, flashlights are available for the use of guests. Please do not flush toilets or use electricity during these periods. · Water Conservation and Water Problems Water: Conservation is an important part of life on St. John. Some water is hauled in from St. Thomas, but mostly rainwater is collected in cisterns under the house. PLEASE USE ONLY WHAT YOU NEED. We sometimes experience water shortages and beg your indulgence. If the house has no water, please call the Villa Manager. It may just be that we need to switch cisterns. GATHERINGS AT THE VILLA · Villa IntimaSea is rented to families and responsible adults only; absolutely NO house parties or functions such as weddings, meetings, or parties involving outside individuals are allowed without advance WRITTEN permission from the owners or the Villa Manager. Guests shall be sufficiently quiet and peaceful so as not to disturb other residents of the neighborhood. RENTAL POLICIES · COMPLAINTS: We strive to make sure all things are in excellent condition. In the event of a housekeeping or maintenance complaint by guests, we will make the repair as soon as possible. However, no refund or rate adjustment will be given for unforeseen failures of utilities, internet service or appliances, etc. · SERVICE INTERRUPTIONS: We cannot promise that there will be no interruption for services we have no control over. These include, but are not limited to: electrical service, internet, telephone connections, and cable or satellite television. We will make every effort to escalate any interrupted service issues so they can be restored as quickly as possible. No refund or rate adjustment will be given for unforeseen failures/interruptions of these services. · PROPERTY: Villa St John is privately owned. The Owner and Property Manager reserve the right to refuse service to anyone at their complete discretion. The Owner and Property Manager will not be responsible for accident, injury or for the loss of money, jewelry or valuables of any kind. The property will not be rented to anyone under 25 years of age unless part of a guest or a family group. CONSTRUCTION NOISE St. John is experiencing a large amount of growth, resulting in construction at different locations around the Island, including Chocolate Hole Bay . Work generally begins at 7:00 am and ends by 3:30 p.m. weekdays and as such we do not offer refunds for construction related issues. We appreciate your understanding of this situation. Villa Manager Contact Information
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St. John Properties (800) 283-1746 |